Processing Returned Products

PROCESSING RETURNED PRODUCTS AS EXTRA SERVICE

A good return process is essential for an online store as part of the product fulfilment process. The product returns should ideally be seen as a chance to offer your customer an extra service. A quick process will result in satisfied customers, giving the returns a purpose. Our return logistics is as follows: our standard is to receive the returned products, provide a quality check on the returned goods, process them in our system within 8 hours of receipt, and indicate the reason for the returned order. It is possible, if desired, to do a extensive quality check, as well as establishing an immediate link to enable you to proceed to crediting, in a fully automated manner.

ACCESSIBLE AT ANY MOMENT

MCS Fulfilment is a transparent product fulfilment company: you can view the status of and reason for a returned order at any time. This allows you to quickly handle each case. Besides this we also provide automized reports. Upon request we can create a daily return overview query. This overview shows the returns from that day.

Are you interested in our approach and would you like to know more about our various e-fulfilment  services? Do not hesitate to contact us. We are happy to explain our services.

Processed within 24 hours after reception
Module with indicated reason for return
Local solutions for Belgium, Germany and France
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